Shipping Information and Terms

COGNIZENSE LLP and the mytrui.com brand works with manufacturers and designers across the world to create and distribute the best products at the most competitive prices. 
 
This results in all our orders being shipped to you from different distribution hubs across the world – from Thailand and China to the Ukraine.
 
However, we do ensure we can track our orders for full transparency and extra peace of mind.
 
Because your products are being delivered from overseas they can take 2-3 weeks to arrive on your doorstep in the USA, but this is often a lot faster.
 
So, don’t worry if the product doesn’t arrive the next day!
 
If you have any concerns pre or post order please just drop us a live chat or contact us we will be happy to help.
 
Most of the time our product will arrive a lot quicker, but we want you to be fully aware this is out of our control and in the hands of various deliver and postal services that are all under pressure right now due to COVID-19.